Fontana Police Department

The Fontana Police Department (FPD) serves as the primary law enforcement agency for the city of Fontana, California, located in San Bernardino County. With a population of approximately 200,874 residents, Fontana relies on the FPD to maintain public safety, prevent crime, and uphold justice across its jurisdiction. The department operates from its headquarters at 17005 Upland Avenue, Fontana, CA 92335, and is staffed by 176 sworn officers who work across multiple specialized divisions. FPD’s mission centers on delivering “Service with Integrity,” emphasizing transparency, community trust, and professional accountability in every interaction. The department is structured to support both reactive and proactive policing, ensuring rapid response to emergencies while also engaging in long-term crime prevention strategies.

FPD is organized into three core divisions: Administrative Services, Field Services, and Special Operations. Each division plays a distinct role in supporting public safety. The Administrative Services Division manages internal functions such as records, training, and risk management. The Field Services Division handles patrol, investigations, traffic enforcement, and K9 operations. The Special Operations Division focuses on specialized units, including narcotics, gangs, animal services, and emergency response. This structure allows the department to efficiently allocate resources and respond to a wide range of community needs. FPD also maintains strong partnerships with regional agencies and leverages technology such as computer-aided dispatch and automated vehicle locators to enhance operational effectiveness.

Department Structure and Leadership

The Fontana Police Department operates under a clear chain of command led by the Chief of Police, who oversees all divisions and reports to the city government. The leadership team includes deputy chiefs and division commanders responsible for daily operations, policy implementation, and strategic planning. This hierarchical structure ensures accountability and enables coordinated responses to both routine and critical incidents. The department’s leadership emphasizes community engagement, officer training, and data-driven decision-making to improve public safety outcomes.

Executive Leadership Team

The executive leadership of the Fontana Police Department consists of the Chief of Police, two Deputy Chiefs, and several division commanders. Each leader brings extensive experience in law enforcement and is responsible for guiding their respective units. The Chief sets the overall direction for the department, focusing on community trust, officer safety, and crime reduction. Deputy Chiefs manage the Administrative and Operations sides of the department, ensuring alignment with city goals and state regulations.

• Chief of Police: Oversees all department operations, policy development, and community relations.
• Deputy Chief – Administrative Services: Manages records, training, internal affairs, and support services.
• Deputy Chief – Field Operations: Supervises patrol, investigations, traffic, and special operations units.

Divisional Command Structure

Each of the three main divisions is led by a commander who reports to a Deputy Chief. These commanders are responsible for staffing, budgeting, and performance metrics within their units. Regular briefings and performance reviews ensure that each division meets operational standards and contributes to the department’s overall mission. Commanders also participate in city-wide safety planning and interagency coordination efforts.

• Administrative Services Division Commander: Manages communications, records, and personnel.
• Field Services Division Commander: Leads patrol, investigations, and traffic enforcement.
• Special Operations Division Commander: Oversees narcotics, gangs, animal services, and emergency response.

Rank and Promotion System

The FPD uses a standardized rank structure common to municipal police departments. Officers begin as recruits and can advance through ranks, including Officer, Corporal, Sergeant, Lieutenant, Captain, Deputy Chief, and Chief. Promotions are based on performance evaluations, written exams, oral interviews, and leadership assessments. This system ensures that leadership roles are filled by qualified and experienced personnel.

Divisions and Specialized Units

The Fontana Police Department is divided into three primary divisions, each with distinct functions and specialized units. This organizational model allows the department to address a wide range of public safety needs efficiently. The Administrative Services Division supports internal operations, while the Field Services and Special Operations Divisions focus on direct community engagement and enforcement activities. Each unit is equipped with specialized tools and training to perform its duties effectively.

Administrative Services Division

This division provides essential support to all other units within the department. It ensures that officers have the resources, training, and administrative backing needed to perform their duties. The division is home to critical functions such as the Communications Center, which handles 911 calls and dispatch operations using advanced technology.

• Communications Center: Operates 24/7, using a Computer Aided Dispatch (CAD) system, Automated Vehicle Locator (AVL), and an 800 MHz radio network covering San Bernardino County.
• Records Unit: Maintains all police reports, arrest records, and public documents. Processes requests for background checks and police reports for a fee of $18.
• Personnel, Training & Background Unit: Handles recruitment, background investigations, and ongoing officer training programs.
• Internal Affairs & Risk Management: Investigates complaints against officers and implements risk reduction strategies.

Field Services Division

The Field Services Division is the backbone of daily police operations in Fontana. It includes units that respond to emergencies, investigate crimes, and enforce traffic laws. This division ensures a visible police presence throughout the city and maintains public order.

• Patrol Unit: First responders to emergency and non-emergency calls. Officers patrol neighborhoods, conduct traffic stops, and provide community assistance.
• Investigations Unit: Divided into three sections:
  • Crimes Against Property: Handles burglaries, thefts, and vandalism.
  • Crimes Against Persons: Investigates assaults, robberies, and homicides.
  • Specialized Victim Unit: Focuses on sex crimes and crimes against children.
• Traffic Unit: Enforces traffic laws, investigates collisions, and conducts DUI checkpoints.
• K9 Unit: Utilizes trained dogs for narcotics detection, suspect apprehension, and search operations.
• Air Support Unit: Operates two Robinson R44 Raven II helicopters equipped with searchlights, FLIR cameras, GPS mapping, and Lo-Jack tracking.

Special Operations Division

This division focuses on targeted enforcement and community safety initiatives. It addresses issues that require specialized skills or long-term strategies, such as gang activity, narcotics distribution, and code violations.

Crime Statistics and Public Data

The Fontana Police Department maintains detailed records on crime within its jurisdiction and makes this data available to the public. These statistics are used for transparency, community awareness, and strategic planning. The department reports approximately 5,495 crimes annually, with a clear breakdown between violent and property crimes. This data helps residents understand local safety trends and supports evidence-based policing strategies.

Annual Crime Breakdown

In a typical year, Fontana experiences a mix of violent and property crimes. Violent crimes account for 16% of all reported incidents, while property crimes make up the remaining 84%. The data is collected from police reports, victim statements, and investigative findings. All statistics are reviewed and published annually to ensure accuracy and accountability.

• Violent Crimes (868 per year):
  • Homicides: 5 (0.02 per 1,000 residents)
  • Rapes: 32 (0.16 per 1,000 residents)
  • Robberies: 299 (1.49 per 1,000 residents)
  • Assaults: 532 (2.65 per 1,000 residents)
• Property Crimes (4,627 per year):
  • Burglaries: 1,137 (5.66 per 1,000 residents)
  • Thefts: 2,480 (12.35 per 1,000 residents)
  • Vehicle Thefts: 1,010 (5.03 per 1,000 residents)

Crime Rate and Risk Assessment

Based on annual data, a resident of Fontana has a 1 in 231 chance of becoming a victim of a violent crime and a 1 in 43 chance of being a victim of a property crime each year. These odds are calculated using population estimates and reported crime figures. The department uses this information to allocate resources, prioritize high-crime areas, and develop prevention programs.

• Violent crime rate: 4.32 per 1,000 residents
• Property crime rate: 23.03 per 1,000 residents
• Overall crime rate: 27.35 per 1,000 residents

Accessing Crime Data Online

The Fontana Police Department provides public access to crime statistics through its official website. Residents can view annual reports, historical data, and interactive maps. The department also partners with third-party platforms to enhance data accessibility and visualization.

• To view annual crime statistics:
  • Go to the FPD website at http://www.fontana.org/index.aspx?nid=112.

• Click on the “Public Information” tab.
• Select “Crime Statistics” from the dropdown menu.
• Choose the desired year or report type.
• The page displays summary tables, trend analysis, and comparisons to state averages.

Public Records and Report Requests

The Fontana Police Department allows residents to request copies of police reports and background checks through its Records Unit. These services support legal proceedings, insurance claims, and personal documentation needs. All requests must follow specific procedures and may involve fees and identity verification.

How to Request a Police Report

Police reports contain details about incidents such as accidents, thefts, or arrests. They are used for insurance, legal, or personal purposes. The FPD charges a fee of $18 per report and requires valid photo identification.

• The Records Unit is located at 17005 Upland Avenue, Fontana, CA 92335.
  • Complete the “Request for Police Report” form available at the front desk.
  • Provide a valid government-issued photo ID (e.g., driver’s license or passport).
  • Pay the $18 fee using cash, check, or money order made payable to “Fontana Police Department”.
• Specify the incident date, location, and case number if known.

Processing takes 5 to 10 business days. Reports are not available for ongoing investigations or cases under legal review.

Background Check Services

The FPD offers local background checks for employment, licensing, or personal verification. These checks only include records held by the Fontana Police Department and do not replace state-level clearance letters.

• Fee: $18 per check
• Required: Photo ID and in-person request
• Output: A letter stating whether the individual has a record with FPD
• Does not include warrants, court records, or state-level data

For state-wide criminal history, contact the California Department of Justice at https://oag.ca.gov/.

Sex Offender Registry Access

The department provides access to the sex offender registry through a partnership with Offender Watch. This tool allows residents to search for registered sex offenders living in Fontana.

• To search:
• Go to the FPD website and click “Offender Watch” under Public Information.
• Enter a name, address, or zip code in the search field.
• Click “Search” to view results.
• The system returns the offender’s name, photo, address, offense type, and registration status.

Community Programs and Outreach

The Fontana Police Department actively engages with the community through various outreach initiatives. These programs build trust, educate residents, and promote crime prevention. The department believes that strong community relationships are essential to effective policing.

Neighborhood Watch and Crime Prevention

The Crime Prevention Unit organizes Neighborhood Watch programs, conducts safety seminars, and distributes educational materials. Officers work with residents to identify safety concerns and develop localized solutions.

• Monthly safety meetings in different districts
• Free home security assessments
• Distribution of crime prevention brochures
• Partnerships with schools and faith-based organizations

Youth Engagement Programs

FPD runs several programs aimed at youth development and positive police interaction. These initiatives reduce juvenile delinquency and foster mutual respect.

• Police Activities League (PAL): Offers sports, tutoring, and mentorship for at-risk youth.
• School Resource Officers (SROs): Assigned to middle and high schools to ensure safety and provide counseling.
• Explorer Program: A career development program for teens interested in law enforcement.

Community Events and Transparency

The department hosts regular events to increase transparency and public engagement. These include town halls, ride-alongs, and open house days.

Recruitment and Police Academy

The Fontana Police Department recruits qualified individuals to join its ranks through a rigorous selection process. The department seeks candidates who demonstrate integrity, physical fitness, and a commitment to public service. All new officers must complete training at a state-approved academy before serving in the field.

Recruitment Requirements

Applicants must meet strict eligibility criteria to be considered for employment. These standards ensure that only the most capable individuals become officers.

• Must be at least 21 years old
• U.S. citizen or permanent resident
• High school diploma or GED required; college degree preferred
• Valid California driver’s license
• No felony convictions
• Pass the physical fitness test, the written exam, the polygraph, and the psychological evaluation

Application and Hiring Process

The hiring process involves multiple stages designed to assess both physical and mental readiness. Each step filters candidates to ensure only the best are selected.

• Submit an online application via the City of Fontana jobs portal
• Pass the written examination covering reading comprehension, math, and situational judgment
• Complete physical agility test
• Undergo oral interview with a panel of senior officers
• Pass polygraph and psychological screening
• Complete background investigation
• Receive a conditional job offer pending a medical exam and a drug test

Police Academy Training

Selected candidates attend a POST-certified police academy for approximately 24 weeks. Training covers law, defensive tactics, firearms, emergency response, and community policing.

• Academy curriculum includes:
• – Criminal law and procedures
• – Traffic enforcement and accident investigation
• – Use of force and de-escalation techniques
• – First aid and CPR certification
• – Cultural sensitivity and bias training
• – Firearms qualification and safety

Upon graduation, officers complete a field training program with experienced mentors before working independently.

Emergency and Non-Emergency Contacts

The Fontana Police Department provides multiple ways for residents to report crimes, request assistance, or seek information. Knowing the correct contact method ensures timely and appropriate responses.

Emergency Situations

For life-threatening emergencies, crimes in progress, or immediate danger, call 911. This number connects directly to the FPD Communications Center, which dispatches officers, fire, or medical units as needed.

• Examples: Active shooter, fire, medical emergency, violent crime in progress
• Stay on the line and provide the location, description of the suspects, and nature of the emergency
• Do not hang up until told to do so by the dispatcher

Non-Emergency Reporting

For non-urgent matters, use the non-emergency number to speak with an officer or file a report. This helps reduce 911 congestion and ensures proper handling of minor incidents.

• Call (909) 350-7700 for:
• – Noise complaints
• – Vandalism with no suspect
• – Lost property
• – Parking violations
• – Animal control issues

Online Reporting Tools

Minor incidents can be reported online through the FPD website. This option is available 24/7 and reduces wait times for non-urgent matters.

• To file an online report:
• Visit https://www.fontanaca.gov/3577/Police-Department
• Click “Online Reporting” under Services
• Select the type of incident (e.g., theft, vandalism, lost item)
• Fill in required fields: date, location, description, contact info
• Submit and receive a case number via email

The system generates a report that is reviewed by an officer within 48 hours.

Transparency and Public Accountability

The Fontana Police Department is committed to transparency and accountability in all operations. The department publishes policies, annual reports, and performance data to keep the public informed. These efforts build trust and demonstrate a commitment to ethical policing.

Published Policies and Procedures

FPD maintains a public policy manual that outlines use of force, arrest procedures, and community interaction standards. These documents are available on the department website and are reviewed regularly.

• Use of Force Policy: Defines when and how force may be applied
• Body-Worn Camera Policy: Requires activation during all enforcement contacts
• Complaint Process: Explains how to file a complaint against an officer
• Search and Seizure Guidelines: Ensures compliance with constitutional rights

Annual Reports and Performance Metrics

Each year, the department releases an annual report summarizing crime trends, staffing levels, and community initiatives. These reports include data on response times, arrest rates, and program outcomes.

• Crime statistics by category and district
• Officer training hours and certifications
• Community program participation rates
• Internal affairs complaint resolutions

Body-Worn Cameras and Technology

All patrol officers wear body cameras that record interactions with the public. Footage is stored securely and used for training, investigations, and accountability. The public can request footage through a formal records request, subject to privacy laws.

(FAQs) About Fontana Police Department

The Frequently Asked Questions (FAQs) section provides quick and clear answers to the most common inquiries about Fontana Police Department services, procedures, and public safety processes. It is designed to help residents understand how to access records, report incidents, and interact with law enforcement transparently and efficiently.

How do I file a complaint against a Fontana police officer?

To file a complaint, visit the Fontana Police Department headquarters at 17005 Upland Avenue and request a complaint form from the front desk. You may also call (909) 350-7700 to request a form by mail. The form requires your name, contact information, date and location of the incident, and a detailed description of the officer’s conduct. Once submitted, the Internal Affairs Unit will review the complaint and may conduct an investigation. You will receive a written response within 30 days. All complaints are taken seriously and investigated thoroughly, regardless of the officer’s rank. The department follows California Penal Code guidelines to ensure fairness and due process.

Can I get a copy of my own arrest record from the Fontana Police Department?

Yes, you can request a copy of your arrest record if it is on file with the Fontana Police Department. Visit the Records Unit at 17005 Upland Avenue with a valid photo ID and complete a “Request for Police Report” form. There is an $18 fee per report, payable by cash, check, or money order. The report will include details such as date of arrest, charges filed, and disposition, if available. Note that this only covers records held by FPD and does not include court outcomes or state-level records. For a full criminal history, contact the California Department of Justice.

What should I do if I witness a crime in Fontana?

If you witness a crime in progress, call 911 immediately. Provide the dispatcher with the exact location, description of suspects, vehicle information, and nature of the crime. Stay safe and do not intervene unless it is necessary to protect someone’s life. If the crime is not active, use the non-emergency number (909) 350-7700 or file an online report through the FPD website. Include as much detail as possible, such as time, location, and suspect descriptions. Your report may be used in an investigation, and you may be contacted as a witness.

How can I sign up for alerts about police activity in my neighborhood?

The Fontana Police Department does not operate its own alert system, but you can sign up for regional notifications through San Bernardino County’s emergency alert system. Visit https://www.sbcounty.gov/ and enter your address to receive text or email alerts about emergencies, road closures, and major incidents. You can also follow the FPD on social media platforms like Facebook and Twitter for real-time updates on police activity, press releases, and community events.

Are Fontana police officers required to wear body cameras?

Yes, all uniformed officers in the Fontana Police Department are required to wear body-worn cameras during all enforcement-related contacts with the public. The cameras must be activated during traffic stops, arrests, searches, and any situation where an officer interacts with a member of the public in an official capacity. The footage is stored for a minimum of 18 months and may be used in investigations, court proceedings, or internal reviews. Officers must inform individuals when they are being recorded, unless doing so would compromise safety. The policy is designed to increase transparency and accountability.